FAQS
🔐 Account & Privacy Q&A
Can multiple devices log into one personal account simultaneously? A: Limited simultaneous multi-device login is allowed. Abnormal cross-region multi-device login will trigger risk protection alert to protect account asset safety actively.
How to cancel account permanent registration completely? A: Submit account cancellation application, finish identity verification, clear pending orders and unsettled after-sales cases, then complete permanent account deactivation complying with privacy rules.
💳 Payment & Discount Q&A
Can partial order amount be paid by store credit balance? A: Support mixed payment mode: deduct store credit balance firstly, settle remaining amount via regular payment methods flexibly at checkout page.
Why discount coupon cannot be applied to selected individual items? A: Individual limited-edition and collaborative series items are excluded from coupon usage scope, with coupon applicable category written on activity rule page clearly.
🚚 Shipping & Receipt Q&A
Can I appoint designated receiving time for scheduled delivery? A: Time-appointed delivery is optional for expedited shipping orders, users set preferred receiving time window at checkout for targeted doorstep delivery arrangement.
What to do if parcel outer package is broken upon arrival? A: Record real package condition via photos or videos before opening, contact support team immediately, we assess inner item condition and arrange follow-up solutions rapidly.
💬 Communication & Cooperation Q&A
Will service wording be adjusted per user communication habit? A: Our service team adapts gentle communication rhythm, adjust reply tone moderately, and keep inclusive polite wording fitting different user expression habits always.
Where to check updated latest site policy revision record? A: All revised clauses and update time are published on homepage policy notice bar, users view historical revision record anytime on official rule inquiry page.